Senior NetSuite Product Manager

Job Description

Job Description

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Summary of Role

We are seeking a highly motivated Senior NetSuite Product Manager to lead the enhancement, optimization, and strategic direction of our NetSuite ERP platform. The ideal candidate will serve as a bridge between business stakeholders and technical teams, ensuring that NetSuite aligns with business needs and delivers maximum value.

Location

This position will be based in Charlotte, NC.

Key Responsibilities :

• Strategic Product Vision and Direction :
• Define and execute the NetSuite product roadmap based on business objectives and user needs.
• Prioritize and manage NetSuite enhancements, integrations, and configurations.
• Ensure NetSuite and its supporting product ecosystem aligns with overall company strategy and growth plans.
• Champion technical initiatives for Palmetto's ERP, ensuring we're leveraging the latest offerings and best practices in a cost-efficient manner.
• Influence the product and business direction, engaging with external and internal stakeholders to gather insights and advocate for the right ERP evolution.
• Stakeholder & Business Collaboration :
• Work with Stakeholders to ensure initiatives are aligned with broader organizational strategic goals
• Gather and document business requirements from finance, operations, sales, and other departments.
• Translate business needs into functional specifications for the technical team.
• Work closely with stakeholders to drive NetSuite adoption and best practices.
• Communicate and collaborate with stakeholders at all levels
• Drive prioritization of initiatives effectively share vision, strategy prioritization, and status updates with stakeholders and leadership teams
• Ability to adjust quickly with changing stakeholder and / or business needs
• Viewed as a trusted product expert who understands the business needs
• Build consensus amongst competing stakeholders and competing priorities in order to achieve product goals
• System Optimization & Enhancements :
• Define roadmap for product line (NetSuite)
• Oversee all resources implementing changes (internal and external), including oversight over the design of initiatives focused on scalable and technical robust solutions to meet business needs
• Knowledge transition of all implemented solutions by third parties
• Translate business objectives into actionable user stories and projects
• Ensure initiatives have defined requirements / user stories and timelines; remove impediments, and own quick, efficient, and robust delivery
• Maintain a healthy prioritized backlog for product line
• Identify opportunities for automation, efficiency improvements, and system scalability.
• Lead NetSuite customizations, integrations with third-party applications, and new module implementations.
• Ensure NetSuite configurations comply with best practices and security standards.
• Project Management & Implementation :
• Oversee NetSuite-related projects from initiation to completion, ensuring timely delivery.
• Coordinate with developers, administrators, and external vendors on system changes.
• Conduct UAT (User Acceptance Testing) and ensure proper training for end-users.
• Support & Maintenance :
• Act as the primary point of contact for NetSuite-related inquiries and troubleshooting.
• Develop and maintain system documentation, training materials, and user guides.
• Monitor system performance and ensure data integrity across modules.
• Technical expertise over NetSuite
• Full mastery and knowledge of end-to-end business systems processes for NetSuite
• Able to fully document, test and demonstrate end-to-end functionality of their product(s) and at least a tactical understanding of integrated systems
• Adhere to SDLC best practices with well defined release management processes
• Regular vendor engagement, ensuring our purchased products, licenses, features are aligned with Palmetto's needs and goals
• Champion agile and lean practices, facilitating adaptation and responsiveness to change
• Administration of NetSuite for Requests that Come in (New Access, Reports, etc.)

Qualifications :

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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