Talent.com
Customer Support Engineer
Customer Support EngineerKaedim • San Francisco, CA, US
Customer Support Engineer

Customer Support Engineer

Kaedim • San Francisco, CA, US
2 days ago
Job type
  • Full-time
Job description

Join to apply for the Customer Support Engineer role at Kaedim

1 year ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Kaedim

Get AI-powered advice on this job and more exclusive features.

This range is provided by Kaedim. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $150,000.00 / yr

Hi there! My name is Konstantina, Im the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, How hard can it be? The answer turned out to be : very.

From trying to address my own frustration, fast forward six years later :

  • we are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.
  • We are supporting one of the top 10 games of all times as well as the largest e-commerce platform.
  • we are profitable since 9 months post-launch
  • we have raised our Series A from tier 1 Silicon Valley investors

The problem we are working towards solving is incredibly hard, but its what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you're driven and ready to solve complex problems, Kaedim is the place for you!

Here is how we work : GitHub link.

Check out our recent demo and our website.

Please Note : The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience :

  • London : 30k 65k
  • Singapore : S$55k S$120k
  • This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

    For Working With Us You

  • Must be eager to be involved with both AI and product dev.
  • Must have done this before, or be willing to learn fast.
  • Must be customer driven. We think customers first and so should you.
  • Must be driven to go above and beyond.
  • Must be able to explain and communicate clearly.
  • Must be able to work autonomously.
  • Must want to work hard.
  • Must be a strong communicator, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
  • Responsibilities

  • Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
  • Tech-savvy professional who is able to explain technical information to a non-technical audience
  • Strong planning and organization skills; ability to think critically
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Ability to grasp clients needs and recommend value-added solutions
  • Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
  • Collaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.
  • Conduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.
  • Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
  • Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
  • Work independently to manage projects, meet deadlines, and achieve business goals.
  • Qualifications

  • Experience with customer support.
  • Experience with at least one of the following : NodeJS, Express, Python, backend or frontend development.
  • Knowledge of MySQL and database design.
  • Preferred experience in REST API design and development using modern web development frameworks.
  • Debugging skills and the ability to troubleshoot complex issues across the tech stack.
  • Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.
  • Nice to haves

  • Experience with React and Tailwind CSS for frontend development.
  • Familiarity with WebGL and three.js for 3D graphics programming and rendering.
  • Experience with containerization using Docker for application deployment and management.
  • Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
  • Experience with 3D modelling would be a big plus.
  • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Engineering and Information Technology

    Industries

    Software Development

    Referrals increase your chances of interviewing at Kaedim by 2x

    Get notified about new Customer Support Engineer jobs in San Francisco, CA .

    San Francisco, CA $90,000.00-$150,000.00 11 months ago

    San Francisco, CA $100,000.00-$140,000.00 3 months ago

    San Francisco, CA $180,000.00-$260,000.00 2 weeks ago

    San Francisco, CA $79,740.00-$107,379.00 22 hours ago

    San Francisco, CA $90,000.00-$130,000.00 4 days ago

    San Francisco, CA $75,000.00-$80,000.00 6 months ago

    San Francisco, CA $150,000.00-$200,000.00 1 month ago

    San Francisco, CA $70,000.00-$95,000.00 3 weeks ago

    San Francisco, CA $5,000.00-$8,000.00 2 months ago

    San Francisco, CA $120,000.00-$175,000.00 2 days ago

    San Francisco, CA $90,000.00-$150,000.00 2 weeks ago

    San Francisco, CA $94,000.00-$105,000.00 2 days ago

    San Francisco, CA $110,000.00-$134,000.00 4 weeks ago

    Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Support Engineer • San Francisco, CA, US

    Similar jobs
    Customer-Focused Implementation Engineer

    Customer-Focused Implementation Engineer

    Metriport • San Francisco, CA, United States
    Full-time
    A data intelligence platform in San Francisco is looking for an Implementation Engineer to engage with customers and ensure successful onboarding and integration of services.With a focus on full-st...Show more
    Last updated: 5 days ago • Promoted
    Customer Support Engineer — Solve Tech, Guide Customers

    Customer Support Engineer — Solve Tech, Guide Customers

    Clerk Chat, Inc. • San Francisco, CA, United States
    Full-time
    A leading messaging application company in San Francisco is looking for a Customer Support Engineer to be the first point of contact for customer inquiries. The ideal candidate should possess excell...Show more
    Last updated: 2 days ago • Promoted
    Customer Solutions Engineer (Implementation & Integrations) 303 2nd Street, Suite 500N, San Fra[...]

    Customer Solutions Engineer (Implementation & Integrations) 303 2nd Street, Suite 500N, San Fra[...]

    Banyan Infrastructure Corporation • San Francisco, CA, United States
    Full-time
    Customer Solutions Engineer (Implementation & Integrations).Street, Suite 500N, San Francisco, California, United States. Banyan Infrastructure is on a mission to unlock the trillions of dollars nee...Show more
    Last updated: 18 days ago • Promoted
    Customer Support Engineer

    Customer Support Engineer

    Impart Security Inc. • San Francisco, CA, United States
    Full-time
    We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully ope...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Engineer

    Customer Support Engineer

    Superpowered (YC W21) • San Francisco, CA, United States
    Full-time
    Bridge between customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. Resolve technical issues that arise during any phase of the custo...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Engineer

    Customer Support Engineer

    ANYbotics • San Francisco, CA, United States
    Full-time
    ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries.Join our highly talented and motivated team of more than 190 people and work o...Show more
    Last updated: 5 days ago • Promoted
    Customer Support

    Customer Support

    Flux Enterprise • San Francisco, CA, US
    Full-time
    Flux is taking the hard out of hardware, by developing the first.Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are designed and built ar...Show more
    Last updated: 2 days ago • Promoted
    Customer Solutions Engineer

    Customer Solutions Engineer

    Cloudflare • San Francisco, CA, United States
    Full-time
    At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for custo...Show more
    Last updated: 15 days ago • Promoted
    Solutions Engineer - Mid-Market - AMER

    Solutions Engineer - Mid-Market - AMER

    Notion • San Francisco, CA, United States
    Full-time
    Solutions Engineer - Mid-Market - AMER.Notion helps you build beautiful tools for your life’s work.In today's world of endless apps and tabs, Notion provides one place for teams to get everything d...Show more
    Last updated: 16 days ago • Promoted
    Customer Solutions Engineer (Implementation & Integrations)

    Customer Solutions Engineer (Implementation & Integrations)

    Banyan Infrastructure • San Francisco, CA, United States
    Full-time
    Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech company providing a cutting-edge software...Show more
    Last updated: 6 days ago • Promoted
    Customer Support Engineer

    Customer Support Engineer

    Slope • San Francisco, CA, United States
    Full-time
    We're creating the shift to voice as humanity's default interface.Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes t...Show more
    Last updated: 30+ days ago • Promoted
    Senior Support Engineer

    Senior Support Engineer

    OpenAI • San Francisco, CA, United States
    Full-time
    The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve compl...Show more
    Last updated: 30+ days ago • Promoted
    Remote Solutions Engineer – AI-Powered Customer Success

    Remote Solutions Engineer – AI-Powered Customer Success

    CodeSignal • San Francisco, CA, United States
    Remote
    Full-time
    A leading skills evaluation platform is seeking a Solutions Engineer in San Francisco.This role requires technical expertise and strong communication skills, working closely with customer engagemen...Show more
    Last updated: 12 days ago • Promoted
    Customer Solutions Engineer

    Customer Solutions Engineer

    Agave • San Francisco, CA, United States
    Full-time
    Implementation Project Manager.Implementation Project Manager.This range is provided by Agave.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Th...Show more
    Last updated: 30+ days ago • Promoted
    Customer-First Solutions Engineer (Forward Deployed)

    Customer-First Solutions Engineer (Forward Deployed)

    Tailwind Insurance Systems, Inc. • San Francisco, CA, United States
    Full-time
    A financial technology startup in San Francisco is seeking a Forward Deployed Engineer to drive technical integrations and collaborate with product and engineering teams. You will own the integratio...Show more
    Last updated: 30+ days ago • Promoted
    Solutions Engineer

    Solutions Engineer

    Stytch • San Francisco, CA, United States
    Full-time
    Stytch is the platform for user authentication and anti-fraud tooling.We make it simple for developers to build complex authentication flows in minutes. Lead technical customer conversations to iden...Show more
    Last updated: 16 days ago • Promoted
    Senior Customer Solutions Engineer

    Senior Customer Solutions Engineer

    Luminance • San Francisco, CA, US
    Full-time
    Quick Apply
    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Pr...Show more
    Last updated: 30+ days ago
    Solutions Engineer

    Solutions Engineer

    gamma.app • San Francisco, CA, United States
    Full-time
    We’re building the creative layer for modern communication.Every month, over a billion people make presentations — but the tools they use to make them haven’t evolved in decades.We’re changing that...Show more
    Last updated: 16 days ago • Promoted