Outreach Manager – Center Point DAAC
Position Summary :
The Outreach Manager oversees community engagement efforts, supervises outreach staff, maintains external partnerships, and ensures the delivery of high-quality outreach services. This role supports program goals by building strong community relationships, managing outreach operations, and working closely with agency leadership.
Key Duties & Responsibilities :
Community Outreach & Engagement :
- Build and maintain positive relationships with referral sources, community organizations, public agencies, and civic groups.
- Represent the organization at community events, collaborative meetings, and outreach activities.
- Coordinate facility tours, educational sessions, and presentations for community partners.
- Act as a liaison between Center Point DAAC and external stakeholders to promote services and increase referrals.
- Identify opportunities for new community partnerships and outreach initiatives.
Supervision & Team Management :
Directly supervise outreach staff, providing leadership, direction, and day-to-day oversight.Manage staff scheduling, task assignments, and ensure appropriate staffing for events and outreach activities.Oversee staff onboarding, training, and professional development.Conduct performance evaluations and address performance issues with support from Human Resources.Monitor and approve attendance, leave, and timesheets in accordance with agency policies.Program Development & Quality Oversight :
Ensure outreach activities align with program goals and contractual requirements.Monitor outreach strategies and recommend adjustments to improve engagement and performance.Participate in quality assurance processes and audits.Collaborate with leadership on special projects and community-focused initiatives.Reporting & Communication :
Track outreach activities and prepare regular reports for leadership.Provide timely updates on outreach performance and community trends.Prepare external reports as required by funding sources or regulatory agencies.Maintain clear communication with internal departments and leadership.Agency Leadership & Collaboration :
Promote teamwork among agency leadership and program teams.Participate in management meetings and contribute to strategic discussions.Maintain compliance with agency policies, professional codes of conduct, and licensing requirements.Support leadership in achieving program objectives and expanding community reach.Perform other duties as assigned by agency leadership.Required Skills & Abilities :
Strong supervisory skills and experience managing staff.Excellent communication and interpersonal skills with an ability to engage community partners.Ability to track and report outreach data and outcomes.Organizational and time management skills with attention to detail.Ability to work independently and within a team environment.Proficient with Microsoft Office Suite (Word, Excel, Outlook).Bilingual (Spanish / English) Required.Education & Experience Requirements :
Bachelor’s degree in Social Services, Public Health, Behavioral Health, Communications, or a related field (Preferred).At least 2 years of supervisory experience in outreach, community relations, or similar programs.Experience working in behavioral health or social service settings is preferred.Work Environment :
Based in an office setting with regular travel to community sites and events.Occasional evening or weekend work, depending on outreach schedules.Physical Requirements :
The physical demands described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may regularly be required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.Occasionally move about inside the office to access filing cabinets, office machinery, etc.Occasionally move in different positions to accomplish tasks in various environments.Constantly operate a computer and other office productivity machinery such as a calculator, copier, and printer.Constantly remaining in a stationary position, often standing or sitting for prolonged periods.Occasionally move about to accomplish tasks or move from one worksite to another.Occasionally adjust or move objects up to 25 pounds in all directions.Constantly communicating with others to exchange information.Constantly repeat motions that may include the wrists, hands, and / or fingers.Occasionally work in noisy environments.Must be able to remain in a stationary position 50% of the time.Sedentary work that primarily involves sitting or standing.Infrequent medium work that includes moving objects up to 50 pounds.Accurate and clear vision and hearing, including close vision requirements for computer work.Ability to function effectively within a busy working environment.Ability to manage multiple deadlines while responding to crisis situations.Regular, predictable attendance is required.Ability to operate agency vehicles and provide transportation as needed.Occasional evening and weekend work may be required.Work Environment :
Moderate noise (e.g., business office with computers, phone, printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.About Center Point - DAAC :
Center Point - DAAC (formerly Drug Abuse Alternatives Center)Welcome to Center Point DAAC, a leading organization in Sonoma County, California, dedicated to providing comprehensive and compassionate treatment for substance use disorders and mental health problems. For over 50 years, we have been committed to supporting individuals and families on their journey towards recovery and helping them build healthier, fulfilling lives.Our MissionCenter Point DAAC’s mission is to provide comprehensive social, educational, vocational, medical, psychological, housing and rehabilitation services to combat social problems such as substance abuse, poverty, unemployment and homelessness. Center Point DAAC offers rehabilitation and treatment services that interrupt the abusive cycles of psychological, social and economic dislocation by providing critical training and support so that individuals and families can claim self-worth and dignity.
