IT Service Desk Technician

A large global retail company headquartered in downtown Denver, CO is looking to hire an IT Service Desk Technician to join their team. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 on the IT team. In addition to basic Windows and Mac troubleshooting support this person will be responsible for troubleshooting collaboration tools, A / V related event setup and support, as well as a variety of service desk / help desk responsibilities. This role does require some minimal travel (2-3 x per month) within 15 miles of the office to the company's offsite locations for troubleshooting support. General expectation is for this individual to be on site Monday thru Thursday, remote option on Friday (dependent on projects and initiatives- more time in office may be required or more flexibility may be granted). Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture.

This is a long-term contract opportunity with a pay range between $20 / hr and $23.50 / hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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• Audio / Visual Experience (helping set up and support up to 3 events a week including : conferencing events, microphone setups, etc.)
• Adobe Creative Cloud (Preference folders)
• 1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform) : approximately 20 tickets min up to 20-30 per week
• 1+ years of professional Windows troubleshooting and support experience including : Imaging, office 365, software installations / upgrades / integration, IAM password resets / login support
• Experience troubleshooting collaboration tools such as : Zoom, Microsoft Teams, Slack, etc.
• Basic Mac troubleshooting and support experience (
• personal or professional
• ) including : logins, password resets, basic software downloads / upgrades etc.