Oracle Health Federal Project Manager II

Support Operations Federal Project Manager

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.

Our mission? To create a human-centric healthcare experience powered by unified global data.

It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.

Oracle Health Government Services | EHR Support Integration & Management

Overview :

As a Support Operations Federal Project Manager within Oracle Health, you will oversee the daily operations and strategic alignment of people, processes, and objectives within the EHR Support Integration & Management team. You will serve as a cross-functional connector, eliminating operational silos, identifying inefficiencies, and enhancing inter-team collaboration.

This role demands a blend of project / program management expertise and a solid understanding of technical or solution-based workflows. You will play a vital role in driving data-informed decisions that enhance customer support delivery, optimize internal systems, reduce operational costs, and improve overall efficiency.

Roles and Responsibilities :

Oversee the day-to-day operations of people, processes, and objectives within the EHR Support Integration Management team.

Leverage project and program management skills, along with prior solution and technical expertise, to guide and optimize support operations.

Monitor SLA and SLO performance dashboards using Power BI to ensure data accuracy and compliance with federal support standards.

Ensure accurate and timely updates to trackers, action items, and internal / client-facing documentation.

Review lessons learned and incorporated feedback into continuous improvement initiatives aligned with federal support goals.

Scan communication channels (e.g., Slack) for risk indicators, escalating issues or impacts as appropriate.

Maintain ownership of aligned contractual deliverables

Collaborate with internal communications to share accomplishments and key outcomes.

Continuously assess meeting relevance, adjust participation as needed, and ensure alignment with fiscal year goals.

Escalate project or interpersonal blockers to management when progress is impeded.

Common Daily, Weekly, and Monthly Tasks (list is not all inclusive) :

Deliver weekly ticket extract and report to client.

Deliver daily / weekly user access reports to client.

Scrub data daily to ensure processes are being followed.

Join internal and external meetings as required to support report delivery and data collection.

Assist with monthly data collection for Monthly Progress Reporting (MPR).

Update leadership reports daily, weekly, or monthly as prescribed by the leadership.

Troubleshoot and resolve data errors and report discrepancies.

Pull ad-hoc reports and extracts for leadership as needed.

Participate in case management activities, e.g., review tickets that have incomplete details, tickets that were closed incorrectly, etc.

Responsibilities :

Required Qualifications :

Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or related field, or equivalent relevant work experience.

3+ years of project or program management experience, preferably in healthcare IT or federal programs.

Proven ability to oversee day-to-day operational activities, including people, process, and deliverable management.

Experience with data analysis and reporting, including proficiency in Power BI or similar reporting tools.

Strong understanding of SLAs, SLOs, and performance metrics in a support operations environment.

Demonstrated ability to manage contractual deliverables and maintain compliance with federal standards.

Excellent organizational skills, with the ability to prioritize multiple tasks and meet tight deadlines.

Strong written and verbal communication skills, including experience preparing client-facing documentation and leadership reports.

Ability to troubleshoot data errors and resolve discrepancies in a timely manner.

Proficiency with collaboration tools such as Slack, Microsoft Teams, and SharePoint.

U.S. citizenship required due to client contracts.

Must be able to obtain the appropriate government security clearance card applicable to your position.

Preferred Qualifications :

Experience working in Electronic Health Record (EHR) systems, preferably Oracle Health (Cerner) or EPIC.

Prior experience supporting Department of Veterans Affairs (VA) or other federal health programs.

Familiarity with IT Service Management (ITSM) tools and ticketing systems.

Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) to identify inefficiencies and recommend solutions.

Experience in cross-functional communication and stakeholder engagement across technical and non-technical teams.

Ability to adapt to changing priorities and assess meeting value to align with strategic objectives.

Strong problem-solving skills with a focus on continuous improvement and operational efficiency.

PMP, CSM, or other project management certifications.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

US : Hiring Range in USD from $27.07 to $54.13 per hour; from : $56,300 to $112,600 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.