Director of Housekeeping

Director Of Housekeeping

Four Seasons Hotel Miami is looking for a Director of Housekeeping who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami's favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami's most alluring and vibrant destinations recommended by in-house experts.

The Opportunity

• Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry / Valet Department.
• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.

Preferred Qualifications and Skills

Benefits Four Season Employees Enjoy

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.