Field Support Specialist - Syracuse, NY

Nova Biomedical : One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values : Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity .

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com or aicompanies.com

About the role

• Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.
• Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.
• Exercises independent judgment to manage all local customer support requirements within assigned territory.
• Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Recalls and Primary Representative Utilization.
• Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.
• Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.
• Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.
• Performs clinical and biotechnology application activities (IQ / OQ) such as correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.

If you’re passionate about field support and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today!

What you’ll do

What we are looking for in you

Physical Requirements for this role include :

Why work for Nova Biomedical

Work Location : Remote in the Syracuse, NY area

Schedule / Hours : Monday to Friday, General business hours

Targeted Salary Range : $80k - $90k

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

EEO Statement :

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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