Service Engineer

Openwork is currently engaged in a search to find a Service Engineer in Smyrna, GA. This direct hire role and will require heavy travel. Apply today if you meet the qualifications listed below.

In a Service Engineer job you’ll be responsible for :

• Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline
• Provide on-site installation, validation and commissioning of machinery / mold as well as diagnosing and repairing existing machinery / mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
• Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
• Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine / mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
• Troubleshoot and provide telephone support to customers, as deemed necessary.
• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of ASB equipment.
• Assist Technical Service Center’s (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines / molds / ancillary equipment.
• Establish relationships with ASB Company’s International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
• Individual must strive for continuous improvement.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.
• Complies with the company's policies and procedures.
• Incorporates ASB corporate principles and values. (Corporate principles : generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values : customer satisfaction, continuous improvement, and discipline and vitality) into your work and in your team’s work.

QUALIFICATIONS : (Education, Experience, Skills, and Abilities)

An individual qualified for this position must be able to perform each of the following essential duties satisfactorily. The requirements listed below are not exhaustive; the list shows a partial, representative of the knowledge, skill, and / or ability required.

IMPORTANT SOFT SKILLS :

TRAVEL : 60-75%. Primary North America, with some International Travel.

PHYSICAL DEMANDS :

The physical demands described here are not exhaustive and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Click on Apply Now to be considered for this Service Engineer job in Smyrna, GA, or visit our website www.openwork.com to search for other opportunities that are currently available.

About Openwork :

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses, and Aerospace Solutions. Looking for your dream job or hire Visit us at www.openwork.com to say hello and start building your future, together.

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