Customer-Focused Professional Services Engineer

We are excited to invite a talented and customer-centric Professional Services Engineer to become part of our innovative team. In this role, you will collaborate closely with clients to identify their unique technical needs, troubleshoot issues, and deliver effective solutions. Your skills in log file analysis, complex problem-solving, and debugging will be crucial for providing outstanding consulting services. With your technical knowledge and industry insight, you will facilitate successful implementation, configuration, and integration of our product, while also offering training and support that empower clients to maximize the benefits of our solutions.

Key Responsibilities :

• Lead the implementation and configuration processes, ensuring smooth integration and deployment of Cyberhaven's solutions within clients' existing systems.
• Collaborate closely with clients to thoroughly understand their technical requirements, diagnose issues, and develop tailored dataset and policy solutions.
• Analyze log files, utilize debugging techniques, and engage in advanced troubleshooting to investigate complex technical problems, coordinating effective resolutions with our Support, Engineering, and Operations teams.
• Partner with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions within established timelines.
• Provide technical training to end users to enhance their capabilities, enabling them to fully leverage Cyberhaven to improve workflows and achieve rapid ROI.
• Act as a trusted advisor for clients, delivering strategic guidance, best practices, and insights that help them realize the maximum value from our products.
• Conduct regular updates, status meetings, and post-implementation reviews with clients to assess satisfaction and identify areas for improvement, serving both internal and external points of contact for client escalations.
• Work collaboratively with development and support teams to promptly address and manage technical issues or discrepancies in systems to ensure uninterrupted client operations.
• Keep abreast of industry trends, emerging technologies, and advancements in our product offerings to continuously enhance your technical expertise and provide valuable insights to clients.

Qualifications :

Compensation : $95,000 - $135,000, reflecting the diverse market across the US, including higher-rate cities like NYC, Bay Area, and Seattle.

Cyberhaven is revolutionizing data security with AI innovation, enabling companies to tackle insider threats effectively. We have secured over $250M in funding from leading Silicon Valley investors and are driven by a team of industry veterans from top organizations such as Crowdstrike, Nutanix, and Google.

Company Values :

We are committed to fostering a diverse environment and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.