Customer Experience & Property Engagement Manager

Resident Experience & Property Relations Manager NYC

Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Resident Experience & Property Relations Manager to serve as the face of our company across a portfolio of high-rise residential buildings. This position is ideal for someone who excels in relationship management, enjoys engaging with diverse communities, and is passionate about delivering exceptional service experiences.

In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.

Key Responsibilities

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction.
• Educate property staff about Natural Wireless' services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings' management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate in team meetings at the South Hackensack, NJ headquarters and contribute to ongoing improvement initiatives.

Qualifications

What We Offer

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