Assistant Manager Vehicle Repurchase Operations

Assistant Manager Vehicle Repurchase Operations

The Assistant Manager Vehicle Repurchase Operations plays a key role in managing GM's repurchase program, ensuring compliance, efficiency, and customer satisfaction. This position supports cross-functional teams and field sales personnel in executing repurchase cases, while embodying GM's values : Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome.

What You'll Do (Responsibilities) :

• Manage end-to-end repurchase case lifecycle, including documentation, approvals, and resolution
• Ensure compliance with federal / state regulations and GM policies
• Serve as primary liaison with Morley RVDC (supplier partner responsible for repurchase execution), overseeing supplier performance and issue resolution
• Support field sales teams with access, training, troubleshooting and escalations for repurchase
• Manage program budget, validate invoices, and collaborate with Finance and Procurement
• Drive resolution of customer cases with empathy and transparency
• Identify and implement process improvements and digital tools
• Analyze repurchase trends and performance metrics to inform strategy
• Leverage CRM systems and data storytelling to communicate insights and drive decisions
• Lead projects to ensure compliance with critical state laws for timing, transparency and accuracy
• Collaborate with Legal, Finance, Quality, Remarketing, and Customer Care teams
• Support team members and promote an inclusive, growth-oriented culture
• Monitor legal and regulatory changes impacting repurchase operations

Your Skills & Abilities (Required Qualifications) :

What Can Give You a Competitive Edge (Preferred Qualifications) :

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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Accommodations

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