Central Station Operator

Mulhaupts

11 / 24 / 25

Job description :

General Emergency Monitoring, a division of Mulhaupts, is currently hiring hard-working individuals, who want to make a difference in other people’s lives while working in our 24-hour alarm monitoring center. No sales calls or telemarketing!

This is an entry-level position with on-the-job training. The training period is rigorous and fully paid. Training takes approximately 8-10 weeks and generally takes place Monday - Friday during the dayshift . Once training is fully completed, employees are transitioned to their shift (Friday through Monday 7am to 5pm) and allowed to be on the internet, read, do homework, etc. at their desks during downtime.

Duties include :

• Answer incoming phone calls and process them using set procedures.
• Respond to emergencies by calling customers on alarms.
• Notify customers of alarm system signals as necessary.
• Dispatch and interact with local law enforcement and private security.
• Document all alarms and signals received.
• Dispatch on-call technicians to assist customers with issues.
• Process and respond to customer communication.

Requirements :

Prior call center or phone experience preferred.

Ability to communicate effectively in a clear speaking voice.

Excellent attendance and punctuality.

Proficiency in using Windows-based operating systems.

Must sign a confidentiality agreement.

Must complete a comprehensive nationwide background check.

Must pass a pre-employment drug screen and post-hire random drug testing.

Job Type : Full Time.

Benefits :

401(k).

401(k) matching.

Dental Insurance.

Employee discount.

Health insurance.

Paid time off.

Vision insurance.

Schedule :

Once training is completed the shift will be Friday through Monday 7am to 5pm.