Customer Service Specialist

Job Description

ABOUT SAVILLS

At Savills, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With services in tenant representation, capital markets, project management, workforce / incentives and workplace strategy / occupant experience, we’ve boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.

Savills is looking for a Client Services Specialist for our Miami office. Utilize administrative, communication and technical skills to provide support for the assigned Brokerage Team, assisting the team in achieving team / individual business goals and objectives. In addition, this position will also regularly interact with identified clients, acting in an intermediary role between the Brokerage Team and client, participate in client pitches as requested, and potentially work within the client environment.

The person in this role will also partner with local pursuits and creative teams in helping coordinate, prepare and edit template-based business development and client materials.

KEY DUTIES AND RESPONSIBILITIES

• Greet and assist office guests; answer / route all incoming calls
• Handle all incoming and outgoing mail (FedEx, USPS, UPS; receive, sort and distribute to appropriate individuals
• Utilize salesforce, LinkedIn, and other sales management and / or marketing tools to assist brokers in prospecting and managing relationships
• Utilize Salesforce Exact Target, an email marketing platform, to send property-related emails on behalf of brokers to relevant brokerage communities.
• Maintain the accuracy and completeness of the email marketing contact database.
• Collaborate with brokers to develop and execute effective email marketing campaigns that align with the firm's email guidelines and strategy as needed.
• Help provide administrative and graphics support in producing and / or coordinating client and prospect pitches and presentations
• Partner with the pursuits and creative teams to assist in the creation and editing of template-based marketing and business development materials while maintaining Savills branding
• Participate in all company training on relevant skill sets
• Ability and willingness to participate in client pitches as required / requested
• Perform billings and invoicing duties for brokers on team
• Update stacking plans in excel
• Work in cooperation with other Assistants on large projects, during downtime, or as assigned by Director of Operations
• Manage expense reports and other forms on behalf of Brokers
• Perform database maintenance
• Conference room set-up in preparation of broker / client meetings
• Scheduling for team leaders for meetings / calls
• Other tasks and responsibilities as assigned by Office or Branch Manager

QUALIFICATIONS

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.

Savills participates in the E-Verify program.