A company is looking for a Customer Support Specialist who thrives in a fast-paced, customer-first environment.
Key Responsibilities :
Respond to inbound customer support tickets, guiding issues from initial contact through to resolution
Troubleshoot customer concerns, including device installation, streaming and connectivity issues, ensuring high customer satisfaction
Collaborate with Engineering and Product teams to support continuous improvement of the streaming platform
Qualifications :
Bachelor's degree preferred
Minimum of 2 years of experience in customer service, technical support, or operations
Basic understanding of network connectivity, with a strong interest in sports and entertainment
Self-motivated and able to work independently in a fast-paced environment
Availability 7 days a week, including weekends and evenings, based on live event schedule
Customer Support Specialist • Hialeah, Florida, United States
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