Talent.com
Reservations Manager
Reservations Manager70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix • Atlanta, GA, US
Reservations Manager

Reservations Manager

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix • Atlanta, GA, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Reservations Manager

Reports to : Director of Sales (with a dotted line to the VP and Regional Director of Revenue Management)

Supervises : Reservation / Group Coordinators

Job Summary : As the Reservations Manager, you will oversee the reservations department, ensuring efficient and effective management of room bookings, the reservations call center, and guest accommodations. In addition to leading the reservations team, you will support revenue management initiatives and coordinate with various departments to optimize occupancy, maximize revenue, and deliver exceptional guest service. This role requires strong leadership, analytical thinking, and a collaborative approach to drive performance and achieve hotel objectives.

Key Responsibilities :

Lead & Team Management :

  • Supervise, train, and mentor Reservations / Group / Sales Coordinators, ensuring consistent performance and adherence to hotel standards.
  • Manage team scheduling, workload distribution, and performance reviews.
  • Foster a collaborative, guest-focused work environment while maintaining high productivity.

Reservation Oversight & Accuracy :

  • Oversee and audit daily reservations for all sources (call center, hotel website, OTAs, GDS, group blocks).
  • Ensure all bookings are entered correctly in the PMS, including rates, dates, room types, and special requests.
  • Identify and resolve reservation discrepancies, duplicate bookings, or potential overbooking situations.

    • Group & Event Reservations :

  • Manage creation, maintenance, and monitoring of group blocks in PMS.
  • Track group pickup, enforce cutoff dates, and adjust inventory as needed.
  • Coordinate with Sales, Catering, Conference Services, and the call center to ensure group bookings align with contracts and client expectations.

    • Revenue Management Support

  • Collaborate with the Revenue Management team to implement pricing strategies and inventory controls.
  • Monitor daily pickup, pace, and demand trends to identify revenue opportunities.
  • Assist in managing rate loading, restrictions, and promotional offers across distribution channels.
  • Participate in weekly revenue strategy meetings, providing insights from reservation data and guest booking behavior.
  • Support forecasting efforts by providing accurate reservation and group data

    • Reservations Coordination

  • Act as the primary liaison between the hotel and the offsite call center, ensuring timely updates on promotions, policies, and availability.
  • Respond to guest inquiries and special requests with professionalism and efficiency.
  • Ensure seamless communication with Front Office, Housekeeping, and Accounting to support guest satisfaction and operational accuracy.
  • Maintain and update standard operating procedures for reservations and group bookings.

    • Reporting & Analysis :

  • Generate and distribute daily, weekly, and monthly reservation, pickup, and pace reports.
  • Analyze booking trends, conversion rates, cancellation patterns, and no-show data.
  • Provide actionable insights to improve booking processes and revenue performance.

    • Other Duties :

  • Perform other duties as assigned, contributing to the hotel’s overall revenue performance and guest satisfaction goals.

    • Qualifications :

  • 3+ years of hotel reservations, front office, or revenue management experience, with at least 1 year in a supervisory role.
  • Strong working knowledge of hotel PMS and CRS systems; OTA and GDS experience preferred.
  • Familiarity with revenue management principles, pricing strategies, and group booking processes.
  • Excellent organizational skills, attention to detail, and problem-solving ability.
  • Strong leadership, coaching, and communication skills.
  • Proficient in systems such as HMS, IDeaS, SynXis, and Microsoft Office Suite.

    • Additional Requirements :

  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong analytical mindset with a proactive approach to identifying revenue opportunities.
  • Collaborative team player with excellent communication and organizational skills.
  • Commitment to delivering exceptional guest service and supporting hotel revenue goals..
    • Create a job alert for this search

    Reservation Manager • Atlanta, GA, US

    Related jobs
    Front Desk Manager

    Front Desk Manager

    eLinks Education Corp • Roswell, GA, US
    Full-time
    The primary objectives of a Executive Assistant are to maintain positive and professional interactions with team members at all levels, perform administrative and clerical duties, and provide gener...Show more
    Last updated: 30+ days ago • Promoted
    GA North Area 1 - Front Desk Supervisor

    GA North Area 1 - Front Desk Supervisor

    Cornerstone Hospitality • Atlanta, GA, US
    Full-time
    Front Desk Supervisor Job Description.We are seeking a passionate front desk supervisor to join our team! As the front desk supervisor, you will oversee the operations of the front desk and ensure ...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Manager

    Front Desk Manager

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offer the m...Show more
    Last updated: 6 days ago • Promoted
    Assistant Front Office Manager

    Assistant Front Office Manager

    North Point Hospitality • Atlanta, GA, US
    Full-time
    North Point Hospitality was started in 1978 and is located in Atlanta, Georgia.We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Ma...Show more
    Last updated: 30+ days ago • Promoted
    Key Carrier-Big Ticket Supervisor

    Key Carrier-Big Ticket Supervisor

    TJX • Peachtree Corners, GA, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Reservations Manager

    Reservations Manager

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    A Reservations Manager is responsible for achieving occupancy targets / levels as identified in the annual budget and marketing plan for Reservations. As Reservations Manager, you are responsible for ...Show more
    Last updated: 6 days ago • Promoted
    Assistant Front Office Manager

    Assistant Front Office Manager

    Loews Atlanta Hotel • Atlanta, GA, US
    Full-time
    Situated in the epicenter of Midtown,.Welcome to Atlanta's Most Vibrant Neighborhood.With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charm...Show more
    Last updated: 25 days ago • Promoted
    Front Office Manager

    Front Office Manager

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.As...Show more
    Last updated: 6 days ago • Promoted
    Front Desk Manager

    Front Desk Manager

    Marriott International • Atlanta, GA, US
    Full-time
    Front Desk Management Position.Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Be...Show more
    Last updated: 25 days ago • Promoted
    Location Services Supervisor

    Location Services Supervisor

    RSM • Atlanta, GA, US
    Full-time
    Enterprise Support Services Manager.We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our cli...Show more
    Last updated: 21 days ago • Promoted
    Manager, Guest Experience Operations

    Manager, Guest Experience Operations

    Atlanta Hawks • Atlanta, GA, US
    Part-time
    Manager, Guest Experience Operations.A professional basketball team and state-of-the-art arena / entertainment venue that specializes in creating memorable experiences for each guest we interact with...Show more
    Last updated: 30+ days ago • Promoted
    Secretary (Captain's Secretary)

    Secretary (Captain's Secretary)

    Georgia Staffing • Atlanta, GA, US
    Full-time
    Summary : Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.Responsibilities include ...Show more
    Last updated: 6 days ago • Promoted
    Front Office Supervisor

    Front Office Supervisor

    Peachtree Group • Alpharetta, GA, US
    Full-time
    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and ...Show more
    Last updated: 18 days ago • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offer the m...Show more
    Last updated: 6 days ago • Promoted
    The Starling Front Desk Manager

    The Starling Front Desk Manager

    Schulte • Atlanta, GA, US
    Full-time
    Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture.Our m...Show more
    Last updated: 12 days ago • Promoted
    Assistant Front Office Manager

    Assistant Front Office Manager

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    Assistant Front Office Manager.An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an excepti...Show more
    Last updated: 6 days ago • Promoted
    Front Office Manager - FORTH Atlanta

    Front Office Manager - FORTH Atlanta

    Method Co. • Atlanta, GA, US
    Full-time
    Join the team redefining luxury hospitality in Atlanta.You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail...Show more
    Last updated: 25 days ago • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    ChenMed • Red Oak, GA, US
    Full-time
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Show more
    Last updated: 6 days ago • Promoted