Sales Representative and Office Administrator

Customer Service Representative & Office Manager

We are seeking a dynamic and organized Customer Service Representative & Office Manager to join our growing team in the home construction and handyman industry. This role is pivotal in ensuring exceptional customer experiences while overseeing daily office operations. The ideal candidate will bring proven telephone sales experience, outstanding customer service skills, and proficiency with QuickBooks Online. Marketing experience is a plus.

You work closely with the owner managing email campaigns and social media postings, assist with sales support and customer service by phone and email. If you thrive in a fast-paced environment and excel at juggling multiple responsibilities, we'd love to hear from you!

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person inquiries, delivering exceptional service with a focus on listening to customer needs and resolving concerns.
• Handle occasional customer complaints with professionalism, empathy, and a solutions-oriented approach.
• Drive sales through effective telephone communication, upselling services, and converting inquiries into bookings.
• Manage scheduling, invoicing, and operational workflows using Service Tian and other software tools.
• Coordinate with field teams to ensure seamless service delivery and customer satisfaction.
• Maintain accurate records, process payments, and generate reports as needed.
• Learn and master complex operations, scheduling, and invoicing software, including Service Titan (if applicable).
• Perform general office management tasks, such as organizing files, ordering supplies, and ensuring a smooth-running workplace.

Qualifications

Why Join Us?

Be part of a fast-growing company dedicated to quality service and customer satisfaction. Opportunity to grow your skills in a supportive, team-oriented environment. Competitive salary and benefits package.

Compensation : $17.00 - $20.00 per hour.

House Doctors is the trusted handyman service for all of your home repair and home improvement needs. Our handyman technicians possess years of experience and are highly skilled in a wide range of trades. And when you hire House Doctors, you'll have peace of mind that our employees are fully insured and every job that we perform is backed with a one-year labor guarantee.

Here's just some of the reasons why House Doctors is the trusted handyman professional in locations throughout the U.S.

With House Doctors no job is too small! From minor home repairs to more complex home improvements, we can do it all!