Client Account Executive

Client Account Executive

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You'll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

Key Responsibilities

• Customer Retention & Risk Management
• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
• Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
• Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

$90,000 - $100,000 a year

Salary listed is for the base salary. This position is also eligible for quarterly, semi-annual, and annual bonuses.

Benefits :