Technical Support Specialist

Campus

OSU-Stillwater

Contact Name & Email

Brian Nuttall,

Work Schedule

Monday through Friday, 8 : 00am-5 : 00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous / Until Further Notice

Hiring Range

$16.00 - $22.12

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU / A&M System goals, compliance requirements, and departmental priorities. This position is responsible for performing specialized operational, technical, or analytical tasks within the assigned domain.

As part of the IT Technology Support Team, this role resolves customer issues, documents service requests, and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics, document solutions, and analyze incidents to identify trends, updating documentation as needed.

Required Qualifications

• High School / GED (degree must be conferred on or before agreed upon start date) plus two years of post-secondary education and two years related experience, OR

HS / GED and four years related experience

Certifications, Registrations, and / or Licenses :

Valid driver's license.

Preferred Qualifications

Bachelor's degree in IT or Communication Two or more years of technical writing.

Experience with OSU systems or other institutional knowledge.

Experience with incident management systems and technical support environments.

Certifications, Registrations, and / or Licenses : Professional technical certifications (A+, ITIL, HDI, or others approved by management).

Skills, Proficiencies, and / or Knowledge : Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.

Strong troubleshooting and repair skills for hardware / software.

Excellent verbal and written communication skills.

High degree of critical thinking and customer service attitude.

Ability to work well under stressful conditions.