Full Time Night Auditor

Night Auditor

To serve in a professional manner and work independently with minimal supervisor. The Night Auditor should be able to coordinate and manage all types of people. The Night Auditor maintains guests records in an orderly manner, and works with others in anticipating and servicing guests needs. The Night Auditor performs the duties of a Front Desk / Reservations Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms / front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, guest issues, system issues, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Essential duties and responsibilities include the following. Other duties may be assigned :

• Offer courteous and sincere hospitality at all times. Understands what is meant by "good customer service"
• Greet and check in all guests
• Assist in all guest needs and requirements, anticipating them when possible
• Handles, listens, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management
• Maintain correct room status at all times, keeping housekeeping informed of all changes
• Assist guest in making future reservations
• Maintain knowledge of all current policy and procedures
• Assist with checkout
• Be an ambassador for Lake Lanier Islands by assisting guest with other island activities and local area information
• Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, movies, adjustments, taxes, disputed charges, over / short figures to ensure accuracy and proper cash handling procedures are followed.
• Complete, balance and file night audit reports including over / short figures, deposits, counts, house charges, and promotional materials.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures. Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, local area and travel directions.
• Answer the telephone and transfer callers.
• Ability to solve problems and diffuse tense situations
• Keep all business confidential both on and off duty
• Keep work area, equipment, lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment
• Communicate and work well with supervisor and other hotel employees
• Reporting any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
Traits :
• Personable
• Outgoing
• Works well under pressure
• Customer Service oriented
• Multitasked
• Attention to detail
• Time Management skills
• Honest & Reliable

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School diploma or equivalent and / or related experience in a hotel or a related field preferred. College courses in an associate field preferred. Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications. Must have excellent Customer Service skills. Hotel front desk and / or accounting background and familiarity with hospitality industry practices preferred.

Language Skills :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.