REAL ESTATE Loan Service Representative - Remote - USA) $20-25 p / hr FULL TIME

Job Description

Job Description

Job Description : REAL ESTATE LOAN Customer Service Representative

DO NOT APPLY IF YOU DO NOT HAVE SPECIFICALLY, REAL ESTATE LOAN SERVICE EXPERIENCE

Company : Trophy Point Investment Group

Position : REAL ESTATE LOAN Service Representative – Loan Services

Location : Remote (USA ONLY)

Status Type : Full time 40 hours p / week Contractor

Compensation : USA Contractor $20-25 p / hr

Website : https : / / trophypointlending.com

Job Summary :

Trophy Point is seeking a dedicated and detail-oriented REAL ESTATE LOAN Service Representative to join our team. This role is integral in managing inbound communication related to our loan services. The ideal candidate will have excellent communication skills, a strong understanding of loan products, and the ability to provide exceptional service to clients and prospective customers. This position offers an opportunity to engage with clients, answer inquiries, and resolve issues regarding loan products, applications, and processes.

Key Responsibilities :

• Manage Inbound Communications : Answer phone calls, emails, and other forms of communication related to Trophy Point's loan services.
• Provide Accurate Information : Address inquiries from clients and prospective customers regarding loan products, terms, conditions, and application procedures.
• Assist with Loan Applications : Guide clients through the loan application process, explaining necessary documentation and next steps.
• Problem Solving : Assist clients with any issues or concerns regarding their loan accounts, payments, and transactions.
• Follow Up on Customer Inquiries : Ensure timely and effective follow-up on customer requests and questions.
• Document Client Interactions : Accurately record customer inquiries, issues, and resolutions in the company’s CRM system.
• Collaborate with Loan Officers and Teams : Work closely with the loan services team to provide seamless customer service and escalate any complex issues.
• Maintain Product Knowledge : Stay up-to-date with the latest loan products, policies, and industry regulations.
• Adhere to Compliance Standards : Ensure all client interactions and services comply with company policies and regulatory requirements.

Qualifications :

Additional Skills :

Why Join Trophy Point :

About Us : Trophy Point is a premier private direct lender providing flexible financing solutions for real estate professionals. Founded by West Point graduates, we uphold the highest standards of integrity and service.

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