Telephone Operator

Job Description

Job Description

Exciting Opportunity : Telephone Operator at Community Health Northwest Florida

Are you ready to be the voice that welcomes patients, visitors, and callers into a vital healthcare community?

We are seeking an enthusiastic and compassionate Telephone Operator to join our team! As the first point of contact, you'll have a pivotal role in delivering a positive and professional impression of our organization. If you have a passion for customer service, strong communication skills, and the ability to manage a busy, dynamic environment, this is the perfect role for you.

Key Responsibilities :

• Answering & Routing Calls : Manage incoming calls via a complex telephone system with exceptional attention to detail.
• Customer Service Excellence : Provide accurate information regarding departments, phone numbers, hours, locations, and more, always with a helpful and friendly attitude.
• Support Patient Scheduling : Assist in scheduling, rescheduling, and deleting patient appointments, ensuring a smooth process for patients and healthcare providers.
• Team Collaboration : Assist with training new operators and provide support to colleagues, fostering a positive team environment.
• Organizational Resource Management : Keep staff directories up to date and ensure information is readily available for quick responses.
• Handling Confidentiality : Maintain privacy standards and handle sensitive patient information with the utmost discretion.

What We're Looking For :

Why Join Us?

Your Future Starts Here!

If you're ready to make a meaningful impact as part of a compassionate, dynamic team, we’d love to hear from you. Apply today and be part of our mission to create a healthier community, one call at a time.