PACE Senior Manager of Enrollment

Pace Senior Manager Of Enrollment

The PACE Senior Manager of Enrollment is responsible for leading and executing strategies that support participant enrollment and retention for the San Diego PACE program. This role focuses on overseeing outreach efforts, community engagement, and enrollment operations to meet program growth targets. The Senior Manager collaborates with internal departments and leadership to ensure outreach activities are aligned with program goals, regulatory compliance, and the needs of the communities served. This position manages and supports a team of outreach and enrollment staff, driving performance and accountability.

Essential Functions of the Job :

• Leads and coordinates business development and enrollment activities to meet or exceed participant growth goals.
• Oversees daily operations related to business development, eligibility screening, enrollment processing, admission assessment process and housing partnerships.
• Collaborates with internal teams and leadership to align enrollment strategies with program capacity and community needs.
• Ensures all outreach and enrollment activities comply with regulatory guidelines and internal policies.
• Builds and maintains relationships with community partners, referral sources, and service providers to support participant acquisition and retention.
• Supervises and coaches Business Development, Enrollment, Admission, Housing Partnership leaders, setting clear performance objectives and providing regular feedback.
• Monitors enrollment data, trends, and key performance indicators to evaluate success and make informed decisions.
• Represents San Diego PACE at community events, presentations, and meetings to promote program awareness and engagement.
• Partners with Program Directors to coordinate service planning for new participants and ensure a smooth transition into care.
• Supports the development and implementation of operational plans to improve efficiency, participant experience, and staff performance.
• Identifies and supports business development opportunities to expand program reach in target areas.
• Collaborates with and assists Marketing leaders to plan and execute marketing strategies and tactics that increase market share leveraging all mediums (media, print, web, direct mail) in support of business goals and objectives.
• Prepares and issues timely annual performance evaluations, performance improvement plans and other measurement tools.
• Adherence to all State and Federal regulations, including San Diego PACE policies pertaining to marketing activities for senior health services.
• Performs other related duties as assigned.

Additional Duties and Responsibilities :

Job Requirements : Education :

Experience :

Working Conditions and Physical Requirements :

Universal Requirements :

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. CPR and First Aid certifications.