IT Specialist
UESDallas, TX, United States1 day ago
Job type
- Full-time
Job descriptionAssociates or Bachelors degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience. 2+ years of experience in IT support or a related technical role. Proficiency with Windows and / or Mac operating systems, Microsoft Office Suite, and common business software applications. Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN). Experience with ticketing systems and IT asset management tools. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Ability to manage multiple priorities and respond to user needs in a timely manner. This position does not require regular travel as part of its primary responsibilities. However, occasional travel may be required, up to 10%, primarily for occasional off?site meetings, training sessions, or company events. Travel, when necessary, will be communicated in advance and aligned with business needs. This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment. The role involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in?person interactions. The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms. The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.
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Who We Are
At UES, were a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purposeto make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more.
Position Overview
The IT Specialist plays a critical role in supporting and maintaining the organization's technology infrastructure. The IT Specialist works under the guidance of the IT Manager and collaborates with various departments to ensure reliable and secure access to technology resources.
Responsibilities
- Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues.
- Assist with the deployment, configuration, maintenance, and monitoring of IT systems, including computers, servers, printers, and mobile devices.
- Support the implementation of system updates, patches, and upgrades.
- Help maintain an inventory of IT assets and ensure proper documentation.
- Follow established IT policies and procedures for security, data backup, disaster recovery, and software licensing compliance.
- Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access.
- Maintain current knowledge of technology trends, tools, and best practices relevant to the role.
- Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.
- Collaborate with team members on IT projects and initiatives as assigned.
- Perform other duties and responsibilities as required to support the department.
Qualifications
Travel Requirements
Physical Demands & Work Environment
UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement here
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It Specialist • Dallas, TX, United States
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