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Director, Cyber and Tech Claims and Litigation - North America

Director, Cyber and Tech Claims and Litigation - North America

Tokio Marine HCCAtlanta, GA, US
3 days ago
Job type
  • Full-time
Job description

Director, Cyber, Tech Claims and Litigation North America

The Director, Cyber, Tech Claims and Litigation North America ensures consistent claims handling practices, legal compliance, and operational excellence across multiple business lines. Enhances TMHCC's claims performance, efficiency, and service standards.

Location : Atlanta, GA; New York, NY; or Chicago, IL

About TMHCC

Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing thingsfrom insuring the crops that feed us, to the rock concerts that entertain us, to rescuing international travelers in trouble.

Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide big, but not so big that you cannot make a difference. Our Good Company valuesincluding integrity, empowerment, and commitment to customer serviceand a culture of innovation, communication, and collaboration make TMHCC a great place to work.

What We Offer

  • Competitive salary and employee benefit package
  • Strong learning culture
  • Growth perspectives
  • 6% 401K match
  • 20 days of PTO and 2 Floating Days
  • Paid parental leave
  • An opportunity to love what you do

Key Responsibilities

Leadership and Oversight

  • Provide strategic direction and day-to-day leadership for CPLG's North American Cyber and Technology Errors and Omissions claims team, ensuring alignment with TMHCC's global claims philosophy and standards.
  • Supervise and mentor claims managers, examiners, and support staff. Foster a high-performing, inclusive, and collaborative culture.
  • Establish and monitor department goals, metrics, and KPIs to evaluate performance, operational efficiency, and client satisfaction.
  • Lead the development and implementation of best practices in claims handling, litigation management, and policy interpretation.

    • Claims and Legal Expertise

  • Oversee the investigation, evaluation, negotiation, and resolution of complex, high-exposure claims.
  • Interpret and apply policy language, case law, and jurisdictional requirements to determine coverage and resolution strategy.
  • Collaborate with legal counsel on coverage opinions, litigation strategy, and regulatory compliance.
  • Ensure consistent adherence to claims-handling protocols, reserving practices, and reporting standards.

    • Operational and Strategic Initiatives

  • Partner with underwriting, legal, finance, and operations teams to drive data-informed decisions and continuous improvement in claims management.
  • Develop and implement claims policies, procedures, and training programs to enhance departmental efficiency and risk mitigation.
  • Identify trends and emerging risks to inform underwriting strategy and product development.
  • Represent TMHCC at industry forums, conferences, and client meetings to promote claims excellence and market leadership.

    • Competencies

    Planning

  • Direct development of both short-term and long-term plans for designated area of the organization.
  • Coordinate resources to ensure strategies are executed.

    • Communication

  • Communicate team or group plans or results, internally and externally, at all organizational levels.
  • Write or contribute to management / technical reports or contractual documents.
  • Present informational briefings.

    • Cost Management

  • Develop and be accountable for the budget of a department or multiple work units.
  • Develop innovative ways to improve financials.

    • Business Controls and Policies

  • Comply with all corporate policies and procedures.
  • Identify control objectives and implement cost-effective controls to meet those objectives.
  • Test controls to determine if they perform as intended.

    • People Management

  • Full HR responsibility for direct reports, including hiring, training, coordinating work, reviewing performance, and providing coaching or counseling.

    • Education Requirements

  • Bachelor's Degree and Juris Doctorate (JD) from an accredited law school

    • Required

  • Active license to practice law in one or more U.S. jurisdictions
  • 10 years of progressive experience in insurance claims handling, litigation management, or related legal field
  • 6 years of prior experience leading teams or managing claims operations

    • Other

  • Strategic Thinking : Anticipates trends, develops long-term plans, and aligns team performance with company goals.
  • Communication : Effectively conveys complex information to diverse audiences.
  • Decision-Making : Exercises sound judgment balancing legal considerations, risk, and business objectives.
  • People Leadership : Attracts, inspires, develops, and retains talent; builds a culture of accountability.
  • Operational Excellence : Leverages technology, analytics, and process improvements to optimize claims outcomes.
  • Advanced knowledge of claims principles, coverage interpretation, and insurance law.
  • Strong written and verbal communication skills with emphasis on confidentiality and diplomacy.
  • Excellent organizational, analytical, and time-management abilities.
  • Proficiency in Microsoft Office Suite and familiarity with claims management systems.
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