IT Support Engineer

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

Overview

The IT Support Engineer provides day-to-day technical support to Rho employees, ensuring a seamless and secure technology experience across the company. This role supports a modern, cloud-based environment centered on macOS, Google Workspace, Slack, and Okta, and manages devices through Kandji. The ideal candidate is detail-oriented, proactive, and passionate about helping people work efficiently with technology.

Key Responsibilities

Employee Support :

• Provide hands-on and remote support for macOS devices, software, and peripherals.
• Resolve technical issues quickly via Slack and Jira Service Management.
• Deliver exceptional customer service with clear communication and follow-through.

Account & Access Management :

Device & Endpoint Management :

Collaboration & Productivity Tools :

Process & Documentation :

Onboarding & Offboarding :

Qualifications

Our people are our most valuable asset. The salary range for this role is $70,000 - $100,000. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.

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