Service Desk Specialist (Junior Position)

About the Project

LM is a technology company operating a real-time marketplace where buyers and sellers transact leads, calls, and clicks. Our platform powers acquisition for consumer finance verticals. As we scale, we are investing heavily in reliability, automation, and cloud-native infrastructure.

About the Role

We are hiring a Junior Service Desk Specialist to support our US-based employees, acting as the main point of contact for internal IT issues during Pacific Time (LA) hours. You will handle access requests, workstation setup, troubleshooting, and service tickets. You'll collaborate closely with the Lead SD Specialist and be part of a growing internal IT team.

Responsibilities

• Handle service requests and incidents in Jira Service Management.
• Provide support for Windows / macOS endpoint setup, VPN, MFA, user access.
• Manage access provisioning : account creation, deactivation, permissions.
• Assist with US hardware procurement (ordering, coordination, remote setup).
• Track issues, document resolutions, and contribute to the knowledge base.
• Work closely with DevOps and Security teams for escalations and tooling support.
• Ensure high-quality service and responsive communication to internal users.

Requirements

Nice to Have

What We Offer