Customer Success Manager
VirtualVocationsCleveland, Ohio, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Manager, CSM (SMB).
Key Responsibilities
Recruit, coach, and mentor a high-performing team of Customer Success Managers (CSMs)
Design and implement a tech-enabled strategy for customer engagement
Drive revenue growth by identifying and converting upsell and cross-sell opportunities
Required Qualifications
2+ years of people leadership experience in Customer Success or Account Management
Proven track record of meeting and exceeding commercial targets in a SaaS environment
Deep expertise in the SMB market with experience in scaled engagement strategies
Strategic mindset with experience leveraging technology and automation
Strong analytical skills to translate data into actionable insights
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Customer Manager • Cleveland, Ohio, United States
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