Sales Engineer

Position Overview

In light of rapid company growth, Oxus seeks to expand capabilities on the commercial side of the business and has defined the following key functional areas :

• Product and Marketing Management
• Business Development
• Sales Strategy & Operations
• Customer Service

The Sales and Customer Service teams at Oxus primarily support the Aftermarket segment of the organization which currently delivers the largest portion of company revenue. This role will focus primarily on driving optimization of Sales Strategy & Operations activities in this new structure. The goal is continued expansion of market share in the Aftermarket segment through cross-selling to existing customers and growth with new customers in new geographies (Canada, Europe, Latin America, etc.). Responsibilities for this role may also include support for Business Development activities as the company expands into other medical oxygen and healthcare markets such as military, emergency response, wound care, and others.

Key Responsibilities

Develop and execute the Oxus Sales Strategy in conjunction with Aftermarket Business Unit and Sales functional leadership, Engineering, Product and Marketing Management, and Business Development

Lead outside sales activities and work in conjunction with Customer Service to support inside sales and customer retention initiatives

Troubleshoot customer technical issues in conjunction with Engineering and Operations teams

Provide regular customer feedback and collaborate on new designs with Oxus product development

Stay up to date on industry trends, new technologies, and competitor products to effectively position Oxus products and services

Identify and implement cross-selling initiatives with existing customers

Identify new Service Parts customers in conjunction with global sales and business development counterparts

Ensure comprehensive qualification and onboarding of new customers

Prepare business cases and establish pricing with new customers

Lead annual pricing reviews for all customers and implement adjustments

Negotiate prices changes and customer contracts

Increase face-to-face interactions with technical and commercial stakeholders at existing and new customers

Conduct regular customer scorecard refreshes and reviews

Drive efficiency efforts and shortening of the overall sales lifecycle

Minimum Qualifications

Proven capabilities in designing, implementing, and managing standard work, systems, and process improvements

Willing and able to travel to customer locations, trade shows, and other events 30-50% of the time

Ability to work efficiently and effectively whether in the office or on the road

Preferred Additional Qualifications