Sales Engineer

Job Description

Position Overview

In light of rapid company growth, Oxus seeks to expand capabilities on the commercial side of the business and has defined the following key functional areas :

1.     Product and Marketing Management

2.     Business Development

3.     Sales Strategy & Operations

4.     Customer Service

The Sales and Customer Service teams at Oxus primarily support the Aftermarket segment of the organization which currently delivers the largest portion of company revenue. This role will focus primarily on driving optimization of Sales Strategy & Operations activities in this new structure. The goal is continued expansion of market share in the Aftermarket segment through cross-selling to existing customers and growth with new customers in new geographies (Canada, Europe, Latin America, etc.). Responsibilities for this role may also include support for Business Development activities as the company expands into other medical oxygen and healthcare markets such as military, emergency response, wound care, and others.

Key Responsibilities

• Develop and execute the Oxus Sales Strategy in conjunction with Aftermarket Business Unit and Sales functional leadership, Engineering, Product and Marketing Management, and Business Development
• Lead outside sales activities and work in conjunction with Customer Service to support inside sales and customer retention initiatives
• Troubleshoot customer technical issues in conjunction with Engineering and Operations teams
• Provide regular customer feedback and collaborate on new designs with Oxus product development
• Stay up to date on industry trends, new technologies, and competitor products to effectively position Oxus products and services
• Identify and implement cross-selling initiatives with existing customers
• Identify new Service Parts customers in conjunction with global sales and business development counterparts
• Ensure comprehensive qualification and onboarding of new customers
• Prepare business cases and establish pricing with new customers
• Lead annual pricing reviews for all customers and implement adjustments
• Negotiate prices changes and customer contracts
• Increase face-to-face interactions with technical and commercial stakeholders at existing and new customers
• Conduct regular customer scorecard refreshes and reviews
• Drive efficiency efforts and shortening of the overall sales lifecycle

Minimum Qualifications

Preferred Additional Qualifications