Technical Support Engineer

A company is looking for an Associate Technical Support Engineer.

Key Responsibilities

Provide technical support to online merchants through live chat, email, and occasional phone calls

Identify patterns in issues, recommend improvements, and escalate bugs to engineering as needed

Contribute to documentation development and collaborate with teammates to resolve issues efficiently

Required Qualifications

Proficiency with ticketing technology platforms (e.g., HelpScout, Zendesk)

2+ years of experience in technical customer support at a SaaS company or similar

Basic knowledge of HTML, CSS, and JavaScript

Ability to work flexible shifts and remotely

Strong problem-solving skills and a proactive approach to identifying trends