Customer Success Manager

Customer Success Manager

Complexio's Foundational AI platform automates business processes by ingesting and understanding complete enterprise databoth structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.

Established as a joint venture between Hafnia and Smbolowith partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea TransportComplexio is redefining enterprise productivity through context-aware, privacy-first automation.

We are seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale our AI-powered automation platform. This role is ideal for someone who can combine project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation.

We are looking for someone who can do the following :

Strategic Account Management

• Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction
• Develop success plans tailored to each client's environment, industry, and automation maturity
• Partner with leadership to drive expansion across departments and business units

Technical Customer Enablement

Cross-functional Collaboration