Customer Success Manager (TN, Nashville)

Customer Success Manager

The Customer Success Manager acts on behalf of the company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division / Region. CSM is charged with improving customer service experience, creating engaged customers and facilitating organic sales growth through services already provided or adding additional services through other lines of business.

Essential Duties and Responsibilities :

• Contacts company customers to establish rapport; frequently visits accounts and clients to maintain good relationships and reacts to any comments, suggestions, or concerns for the purpose of account retention.
• Leads the initiatives as the company representative for all lines of business for day-to-day customer needs.
• Educates customers about the Company's products and services to increase sales.
• Collaborates with operation management teams to ensure budget specific goals are met.
• Communicates with management any shortfalls in customer expectations and assists in rectifying them as needed.
• Maintains a strong understanding of all Company products and services.
• Enhances Company's reputation for accepting ownership of customer service for the assigned Division / Region.
• Keeps accurate records and documents on customer service actions and discussions.
• Understands and is knowledgeable of the Company's values and always acts in a professional manner.

Education and Experience : Bachelor's degree from four-year College or university; and two years' related experience and / or training; or equivalent combination of education and experience.

Experience in sales, marketing, or related field preferred.

Qualifications :

Benefits :

About Five Star Breaktime Solutions : Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water service, catering, and corporate food service.

Notice : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO / Veteran / Federal Contractor Location - TN, Nashville - TN