Client Success Manager (Central, Mountain, or Pacific US Time Zone)

Client Success Manager

We're looking for a Client Success Manager with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov's civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they're realizing from ClearGov as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

Key Responsibilities :

• Proactively manage a portfolio of ~125 municipal clients to deliver continuous value
• Advise clients on best practices for all products in the Budget Cycle Management suite
• Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with
• Build strong client relationships by maintaining a high level of engagement, adoption, and communication
• Conduct annual account performance planning and reviews with each client in your portfolio
• Work closely with other members of the ClearGov team to fulfill client requests
• Successfully renew annual client subscriptions and uncover cross-sell opportunities for members of the Sales team
• Secure references, testimonials, and case studies
• Keep internal systems current by logging communications, updating fields, and entering notes
• Communicate client feedback to ClearGov product development regarding enhancements and usability improvements
• Collaborate on process & system modifications to improve team success and enable growth

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ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time. At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.