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Banking Center Operations Coordinator

Banking Center Operations Coordinator

First HorizonNew Orleans, LA, US
3 days ago
Job type
  • Full-time
Job description

Banking Center Operations Coordinator

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.

Operational efficiency :

  • Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
  • Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
  • Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
  • Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
  • Mitigate the bank's risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.

Compliance and risk management :

  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
  • Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
  • Control the inventory of cash, Official Checks and Personal Money Orders through dual control.

    • Client experience :

  • Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
  • Ensure an excellent overall client experience by assisting clients with select service needs.
  • Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

    • Sales and service :

  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates.

    • Team management :

  • Maintain workflow and handle scheduling the associates supporting financial transactions.
  • Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
  • Assist in evaluating employee performance and counseling when needed.
  • Assist in determining and satisfying training needs and establish performance plans.
  • Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assist in conducting meetings to promote sales, product knowledge and client service

    • Perform all other job related duties as assigned

    Qualifications :

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and / or abilities required in this position :
  • High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience

    • DeGarmo Behavioral Assessment Requirement :

  • All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
  • The assessment takes approximately 1215 minutes to complete
  • Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

    • Benefit Highlights :

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
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    Center Center • New Orleans, LA, US