Insurance Customer Service

Job Description

Job Description

Welcome to Frederick Agency, where we are dedicated to providing exemplary service and ensuring our clients feel valued and understood. We are seeking a passionate and dedicated Insurance Customer Service Representative to join our team in Port Clinton, Ohio. If you thrive in a dynamic, face-to-face customer interaction environment and are eager to contribute to our growing success, this is the opportunity for you! As an Insurance Customer Service Representative at Frederick Agency, you will be at the heart of our client relationships, helping individuals navigate their insurance needs with confidence and ease. This role requires you to work on-site, allowing you to build genuine connections and provide immediate assistance. We pride ourselves on creating a positive and inviting atmosphere for both our clients and employees. If you are enthusiastic about customer service, have a knack for problem-solving, and are ready to make a positive impact, we would love to hear from you!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Retirement Plan

Evenings Off

Annual Bonus Opportunities

Home and Work Life Balance

Hands on Training

Volunteer Opportunities

Family Focused Environment

Collaborative Work Environment

Mon-Fri Schedule

4 Day Work Week

Responsibilities

Client Interaction : Engage with policyholders to address inquiries and provide exceptional customer service.

Problem-Solving : Actively listen to clients' concerns and offer appropriate solutions, ensuring client satisfaction.

Policy Management : Assist clients in managing their insurance policies, including updates and renewals.

Documentation : Maintain accurate and detailed records of client interactions and transactions.

Relationship Building : Develop and maintain positive relationships with clients to enhance loyalty and trust.

Cross-department Collaboration : Work closely with other team members to ensure seamless client service and issue resolution.

Requirements

College degree or experience in customer service role.

Strong communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively.

Proficiency in standard office software and customer relationship management (CRM) systems.

Problem-solving skills and the ability to think on your feet.

Attention to detail and a commitment to accuracy in information handling.

Capability to work in non-remote, on-site environment in Port Clinton, Ohio.

Must be able to obtain an insurance license from the State of Ohio within 6 months of employment.

Positive attitude with a desire to provide exceptional service to clients.