Senior Lead Product Manager
Wells Fargo is seeking a Senior Lead Product Manager on the Loyalty & Rewards Team as part of Cards & Merchant Services. This role will play a critical part in shaping strategic decisions across the Card organization, with an emphasis on modernizing cash redemption capabilities and improving transparency in product delivery. The ideal candidate will be an exceptional communicator and influencer, skilled at engaging senior stakeholders and executive leadership. They will drive the evolution of our cash redemption offerings by aligning priorities, uncovering actionable insights, and delivering compelling presentations that inform decisions and accelerate change.
In this role, you will :
- Analyze customer and market data to identify and prioritize reward redemption expansion opportunities, with an emphasis on cash redemption features
- Support rationalization of current cash redemption options to identify simplification and expansion opportunities
- Lead initiatives that optimize and expand cash redemption options, ensuring a seamless experience for customers while aligning with overall loyalty strategy
- Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs
- Oversee overall product management and strategic focus for the most technical, complex and diverse products and services
- Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide
- Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management
- Provide vision, direction, and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
- Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
- Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide
- Serve as an adept advisor to leadership
Required Qualifications :
7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, educationDesired Qualifications :
Proven product management experience, focusing on identifying opportunities, driving stakeholder alignment, and achieving results-driven goalsExperience in banking or financial services, prior employment experience with a credit card issuer is preferredPrior experience with credit card loyalty, rewards, or card platformsUnderstanding of credit card rewards lifecycle, including earning, burning, and redemption economicsExperience translating strategic ideas into actionable plans, including writing user stories and managing backlogs in JIRAProven ability to develop and present data-driven strategic recommendations to executive leadership and gain buy-in for new initiativesProven ability to advise senior leadership and influence business plans, requirements, and product design for complex technical and business needsExperience conducting competitive analysis, market research, and benchmarking to inform product strategy and visionProven ability to explore and evaluate emerging payment and redemption options, and translate market trends into actionable product recommendationsExceptional communication skills with the ability to tailor messaging for diverse audiences and create compelling executive-level presentationsFamiliar with fraud prevention strategies and operational controls, especially in a high-risk industry and marketStrong analytical skills with experience in synthesizing data to inform decisionsJob Expectations :
This role offers a hybrid work scheduleAbility to travel up to 10% of the timeThis position is not eligible for visa sponsorshipLocations :
2800 S Price Rd, Chandler, AZ 85286550 S Tryon Charlotte, NC 282021525 W W T Harris Blvd, Charlotte, NC 28262Relocation assistance is not available for this position
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.