Recovery Support Specialist

Job Description

Job Description

Description :

Under the direction of the team lead, the Recovery Support Specialist will be responsible for supporting the Retrospective Review Recovery team. Tasks and responsibilities will be performed in a fast-paced office

environment. This role facilitates external contact through written and verbal communication.

You will accomplish this through :

Essential Job Duties :

• Manage daily workload of assigned outgoing provider billing calls, ensuring conversations and information provided via phone call are documented clearly and accurately.
• Promptly answer incoming Recovery Line calls. Monitor and respond to voicemails in a timely manner.
• Research and update provider records for out-of-date provider information in Recovery internal systems
• Maintain HIPAA compliance, request medical records as needed.
• Ensure urgent calls are managed with priority, and escalation processes are utilized when necessary.
• Additional miscellaneous duties and responsibilities may be assigned by your supervisor from time to time.

Requirements :

Skills and Abilities :

Education and Experience :

2-3 years of customer service, preferably receivable / collections experience.

Physical Requirements