Full-Time Hotel Arista Overnight Supervisor

Front Office Overnight Supervisor

The Front Office Overnight Supervisor assists the Assistant Front Office Manager and the Front Office Manager in supervising and training all front office associates. This position is largely responsible for coordinating the daily operations of the front office. This position is responsible for the oversight and successful operation of all aspects of the Overnight shift and Night Audit.

Responsibilities :

• Supervises the Greeters, Overnight Hosts, and Personal Hosts to ensure that all policies and procedures are met.
• Assists in training, scheduling, supervising, and developing front office associates.
• Assists the Assistant FOM and FOM with special projects and assignments.
• Assists in planning and executing staff training and meetings.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Assists the FOM and the AFOM in writing schedules and monitoring labor in accordance with labor standards and forecasting.
• Assigns daily work and projects to associates.
• Oversees and participates in guest registration and check-out.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Fills in for all positions when associates call off.
• Performs all front office job duties on a daily basis.
• Stresses the importance of our Core Values on a regular basis to all staff.
• Acquires and relays information that personalizes the guests' stay.
• Models and drives the personalized guest experience programs.
• Maintains close and harmonious working relationships with all hotel departments.
• Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Micro Systems, Microsoft Outlook, and any other pertinent hotel operational technology.
• Transports guests and other cast members in company vehicles.
• Understands applicable emergency and evacuation protocol.
• Prepares and distributes Morning Reports to Hotel Management.
• Responsible for reviewing each day's arrivals to ensure that billing on each reservation is correct, guests' preferences are noted / assigned, etc.
• Performs related duties as assigned.

Minimum Qualifications :

Education :

Experience :

Skills :

Physical Requirements :

Benefits Offered : The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.