Implementation manager Jobs in Naperville, IL

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We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

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SUMMARY

The Facilities Manager is responsible for overseeing the daily operations of the Facilities department, ensuring the safe, efficient, and reliable maintenance of all building systems including HVAC, electrical, plumbing, and water distribution. This role leads a team of technicians and coordinates with internal partners and external vendors to maintain a clean, functional, and guest-ready environment.

• Supervise and support Facilities team members in the installation, maintenance, and repair of building systems and equipment.
• Assist in executing departmental operational goals and support performance targets, including cost control and service standards.
• Develop and manage team schedules to ensure proper coverage, efficient labor utilization, and alignment with business needs.
• Monitor departmental expenses and support adherence to budget guidelines; escalate concerns or variances to senior leadership.
• Conduct routine property inspections to ensure cleanliness, safety, and operational readiness; coordinate timely resolution of issues.
• Plan and schedule preventive maintenance, repairs, and equipment installations to minimize downtime and disruptions.
• Coordinate with approved vendors for maintenance, repairs, and small-scale projects, ensuring quality work and cost efficiency.
• Support and maintain preventive maintenance programs in partnership with the Facilities team.
• Oversee sanitation standards and processes, including pest control and environmental safety practices.
• Assist in managing facility-related projects by coordinating with contractors, vendors, and internal stakeholders.
• Review completed work to ensure it meets quality standards and specifications.
• Oversee landscaping and exterior maintenance activities as needed.
• Support compliance with safety regulations, including Occupational Safety and Health Administration standards, and promote a safe work environment.
• Promote and model strong customer service standards, ensuring team members deliver a positive guest experience.
• Communicate regularly with leadership regarding operational issues, maintenance needs, and improvement opportunities.
• Ensure compliance with all applicable regulations, policies, and procedures within the scope of the role.
• Maintain confidentiality of all departmental and company information.

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QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree in Engineering, Facilities Management, or a related field preferred; equivalent combination of education and 3–7 years of relevant facilities or maintenance experience will be considered.
• Prior supervisory or team leadership experience required.
• Working knowledge of building systems, including HVAC, electrical, plumbing, and general maintenance trades; familiarity with generators, fire/life safety systems, and basic building infrastructure required. Trade certification or license is a plus, but not required.
• Ability to coordinate and oversee maintenance activities, vendors, and small projects while ensuring quality and efficiency.
• Strong communication skills with the ability to: write basic reports, procedures, and work summaries and communicate effectively with team members, leadership, vendors, and guests
• Proficiency in Microsoft Office (Excel, Word, Outlook) for scheduling, reporting, and communication.
• Basic math skills required, including the ability to: work with percentages, ratios, and measurements and Interpret simple data, reports, and charts
• Ability to read and interpret plans, manuals, and technical documents related to building systems and equipment.
• Strong organizational skills with the ability to prioritize multiple tasks and respond to changing operational needs.
• Demonstrated ability to problem-solve and make sound decisions in a fast-paced environment.
• Ability to interact professionally with employees, vendors, and guests, and handle issues in a calm, solution-oriented manner.
• Working knowledge of safety practices and regulations, including standards set by the Occupational Safety and Health Administration, with a commitment to maintaining a safe work environment.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

While performing the duties of this job, employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme cold and risk of electrical shock.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

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