Senior Product Manager

Overview

This is a remote role that may only be hired in North Carolina.

This position is aligned to our Direct Bank Digital organization, and leads strategic planning for the accelerated profitability and growth of business products. Manages innovative and profitable products based on customer engagement, quantitative analysis, and market trends. Coordinates all functions of development from conception to implementation. Implements enhancements, monitors customer experience, and ensures compliance with best practices. May provide leadership for the work group through knowledge in the area of specialization.

The Senior Product Manager will lead digital transformation and digital solutions initiatives for the Enterprise Digital organization.  While this person will not have direct reports, we are looking for strong leadership skills to drive these initiatives.

Responsibilities

• Development - Assists in all stages of business product development, with a focus on increasing growth and profitability for existing products, and creating new products with a substantial market impact. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.
• Product Management - Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and monitor workflow. Develops and implements process enhancements as necessary to improve efficiencies. Handles complex and escalated product issues.
• Market Analysis - Maintains competitive and ongoing knowledge of market changes. Conducts advanced analysis of trends including changing regulations, competitor options, and evolving customer needs. Implements changes based on analysis results to increase profitability and product appeal. May attend industry conferences or participate in sales activities to gauge market trends.
• Customer Engagement - Manages customer experience through all stages of a product. Develops and leads strategies to ensure customer satisfaction and acquisition. May provide guidance to less experienced associates on customer engagement methods and techniques.

Qualifications

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Experience :

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.