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Assistant Branch Manager

Assistant Branch Manager

Enterprise Bank and TrustAnaheim, CA, US
16 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

  • Candidates must be fluent in Spanish and English

Welcome to Enterprise Bank & Trust!

Founded with a passion for entrepreneurship and community, we are dedicated to helping businesses thrive—from the cozy mom-and-pop coffee shop to the large construction firm that employs local talent.

With offices across Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada, and Texas, we are a strong and growing institution committed to supporting our communities. We extend this commitment to our associates by offering :

  • Annual paid volunteer time off
  • Charitable-matching opportunities
  • Recognized as a Best Bank to Work For by American Banker for multiple years, we provide our associates with a range of benefits and the chance to shape their own career paths. Join us in our mission to guide people toward a lifetime of financial success, and enjoy a fulfilling career filled with growth opportunities, engaging colleagues, and the satisfaction of making a difference in our communities.

    Together, there’s no stopping you!

    Job Title : Assistant Branch Manager Job Description :

    Summary :

    As the Assistant Branch Manager, you will oversee the day-to-day operations of the branch, ensuring adherence to bank policies and procedures. You will lead and inspire branch personnel, including tellers and financial services representatives, fostering an environment of engagement and development.

    Essential Duties and Responsibilities :

  • Assist in supervising daily operations of new account desks and teller / service areas.
  • Provide coaching to associates, create schedules, and address service breakdowns.
  • Collaborate with the Branch Manager to direct branch activities for optimal customer service.
  • Monitor and coach staff on cross-selling, referral goals, and overall branch performance.
  • Ensure compliance with all company policies and procedures.
  • Handle customer concerns and escalate issues to the Branch Manager as needed.
  • Assist in recruiting and training branch staff.
  • Complete new accounts and teller activities as required.
  • Accept and complete projects and miscellaneous duties as assigned.
  • Conduct quarterly assessments to ensure adherence to compliance, audit guidelines, and security standards.
  • Willingness to travel up to 10% of the time to support other local branches.
  • Qualifications :

  • Excellent leadership, interpersonal, and customer service skills.
  • Strong organizational skills with a keen attention to detail.
  • Thorough knowledge of bank operations, policies, procedures, compliance, and regulations.
  • Team-oriented with a positive attitude.
  • Strong oral and written communication skills.
  • Exceptional problem-solving abilities.
  • Supervisory Responsibilities :

  • Assist with the supervision of branch staff.
  • Education and Experience :

  • Bachelor’s degree in a business-related field or equivalent experience.
  • Minimum of two years of banking experience required.
  • Customer service experience is essential.
  • Experience in a goal-oriented environment preferred.
  • Previous supervisory experience is a plus.
  • Computer and Software Skills :

  • Proficient in Microsoft Word and Excel.
  • Familiarity with Google Suite.
  • Experience with IBS and Salesforce.
  • Certificates, Licenses, and Registrations :

  • Notary License where applicable.
  • Compensation :

    Salary Range : $25.00 - $31.25 per hour, based on relevant experience, skills, and competencies.

    Equal Opportunity Statement :

    Enterprise Bank & Trust is committed to ensuring equal opportunity for all individuals, including those with disabilities. We are proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status. All employment offers are contingent upon successful completion of drug and background checks.

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    Assistant Branch Manager • Anaheim, CA, US

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