Assistant Branch Manager-Bilingual

Job Description

Job Description

Fluency in Mandarin and Cantonese is a must!

Welcome to Enterprise Bank & Trust!

Founded with a passion for entrepreneurship and community support , we are dedicated to helping businesses—from cozy coffee shops to large construction firms—thrive. With a presence in states like Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada, and Texas, we are a growing force committed to our communities.

We believe in extending our community commitment to our associates. Enjoy benefits like annual paid volunteer time off and charitable matching opportunities . Recognized as a Best Bank to Work For by American Banker for several years, we offer a wealth of benefits and the chance to shape your career path with us. Join us in our mission to guide people toward a lifetime of financial success while enjoying a fulfilling career filled with growth opportunities and inspiring colleagues.

Together, there’s no stopping you!

Job Title : Assistant Branch Manager Job Description :

Summary :

As the Assistant Branch Manager, you will oversee the daily operations of the branch, ensuring compliance with bank policies and procedures. You will lead and develop branch personnel, including tellers and financial services representatives, fostering an environment of engagement and growth.

Essential Duties and Responsibilities :

• Assist in supervising daily operations at new account desks and teller areas.
• Provide coaching to associates, create schedules, and address service breakdowns.
• Collaborate with the Branch Manager to ensure exceptional customer service.
• Monitor and coach staff on cross-selling and referral goals.
• Ensure adherence to all company policies and procedures.
• Handle customer concerns and escalate issues to the Branch Manager as needed.
• Assist in recruiting and training branch staff.
• Complete new accounts and teller activities as required.
• Take on projects and miscellaneous duties as assigned.
• Conduct quarterly assessments to ensure compliance with policies and security standards.
• Willingness to travel up to 10% to support other local branches.

Qualifications :

Supervisory Responsibilities :

Education and Experience :

Computer and Software Skills :

Certificates, Licenses, and Registrations :

Compensation :

Salary Range : $25.25 - $31.57 per hour, based on relevant experience, skills, and competencies.

Equal Opportunity Statement :

Enterprise Bank & Trust is dedicated to ensuring equal opportunity for all applicants, including individuals with disabilities. We are proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status. All employment offers are contingent upon successful completion of drug and background checks.