Guest Services Associate I

Job Description

Job Description

The Guest Services Associate I collaborates with a staff team to help create a safe, healing welcome center environment for Program Ministries in a Christian residential program. This position is part of a team providing information, referrals, and support services for our Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, and maintaining the facility's safety and cleanliness.

How you will serve

• Help maintain a positive, pleasant, and Christian atmosphere while participating in its grace-based ministry.
• Oversee safety and cleanliness of facility on shift, including bed checks and floor checks.
• Uphold the guidelines of the Mission, confronting guests and leading them to self-evaluations when necessary.
• Daily compile a thorough record of the events on your shift in staff log.
• Daily communication with other staff via email.
• Take calls for people looking to get into one of our programs; provide resources when necessary.
• Complete data entry and documents assigned by your supervisor.
• Help coordinate support groups and / or classes.
• Assist with holiday event preparation and coordination.
• Perform janitorial and maintenance duties as needed.
• Keep all restrooms stocked with supplies.
• Perform Urine Analyses and Breathalyzers when needed.
• Medication observation.
• Keep donations organized and put away.
• Monitor incoming people, assisting and directing visitors and guests.
• Manage office telephones, recording and organizing messages.
• Assist with administrative tasks.
• Make keys for the rooms as needed.
• Attend and participate in all Mission, Division and Department meetings and training, as required.
• Any other job-related duties as assigned by supervisor.

How you qualify

Work Environment

While performing the duties of this job, the employee is frequently required to sit for extended periods in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally stand, balance, twist, bend, stoop, kneel and reach with hands / arms. Occasionally lifts up to 20 pounds and walks using stairways to climb to multiple floors within the facility. Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Location and Schedule

This is a full-time, hybrid position based in Seattle, Washington 98118.