Member Service Advisor

Membership Team Member Service Advisor

Dayton YMCA at Gaviidae in Minneapolis, MN membership team is seeking friendly, customer-focused individuals who excel at multitasking to join our Welcome Desk team. Hours vary by site based on operational needs. Team members enjoy a free YMCA of the North membership and discounts on YMCA programs. The salary for this position starts at $17.00 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary : The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

2. Essential Functions :

• Play a leadership role in providing excellent customer service to members and staff.
• Provide work direction for part time member service staff.
• Perform the day to day operations of the member services desk to ensure that operations run smoothly. This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member's questions and concerns.
• Assist in implementing marketing initiatives for membership and all branch programs as needed.
• Work closely with the Membership Director on continual process improvement for front desk operations and ensure financial integrity for members.

3. Relationships :

The position reports to the Membership Director who reports to the Executive Director. The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants. The incumbent assists in supervising the part time member service staff.

4. Qualifications :

5. Work Conditions :

6. Additional Notes :

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch representatives in completing projects or performing duties deemed necessary for the branch or Association success.