Sr Analyst, Program Management

Sr. Analyst, Online Merch Solutions

Position Purpose : The Sr. Analyst, Online Merch Solutions supports the execution and continuous improvement of onboarding, training, and change management programs for the Brand Advocate team. This role focuses on analyzing data, maintaining program documentation, and coordinating with merchandising, supplier, and cross-functional teams to ensure Brand Advocates have the tools and resources needed to succeed. The Sr. Analyst will assess program performance, identify pain points and opportunities, and deliver actionable insights that enhance the Brand Advocate experience. Success in this role requires a solid understanding of merchandising principles - including assortment, pricing, promotions, and fulfillment - as well as familiarity with Brand Advocate responsibilities such as ensuring content accuracy, generating business insights for suppliers, and supporting collaborative supplier relationships. Additionally, the Sr. Analyst will contribute to broader Online Merchandising initiatives, helping to implement best practices and foster a culture of continuous learning and operational excellence.

Key Responsibilities :

• Attend Merchant meetings and identify and facilitate OMS requests as a result of thereof
• Facilitate new program development as new programs and services are identified by Merchants
• Develop process to drive product information as it is shown online. Participate in project teams to provide input regarding product data changes, item troubleshooting and attribute maintenance needed as a result of website or other business changes. Research data issues and errors and partner with IT and business partners to resolve. Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives
• Manage relationship between Merchants and the website as it pertains to product introduction, maintenance, or enhancements. Learn and report on best practices, industry standards, and legal requirements associated with assigned category
• Coordinate and ensure appropriate reporting is in place and identify any performance issues
• Partner with internal and external organizations to identify training needs; be prepared to deliver training when / if needed

Direct Manager / Direct Reports :

Travel Requirements :

Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required.

Minimum Qualifications :

Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Preferred Qualifications :

Working knowledge of merchandising principles (assortment, pricing, promotions, fulfillment) and familiarity with Brand Advocate responsibilities such as content accuracy and supplier engagement

Strong analytical skills with experience in data collection, interpretation, and reporting to support process improvements or training initiatives

Ability to identify gaps and provide actionable recommendations based on data-driven insights

Exposure to change management concepts and process improvement methodologies

Excellent written and verbal communication skills, including the ability to create clear documentation and concise reports

Proficiency in building professional PowerPoint presentations to communicate insights and recommendations effectively

Ability to think critically and act quickly in a fast-paced environment to drive results

Collaborative mindset with the ability to build relationships across internal teams and external partners

Demonstrated passion for learning and development, with a commitment to continuous improvement and knowledge sharing

Bachelor's degree in Business, Merchandising, Marketing, Analytics, or related field

Minimum Education : The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education : No additional education

Minimum Years of Work Experience : 2

Preferred Years of Work Experience : No additional years of experience

Minimum Leadership Experience : None

Preferred Leadership Experience : None

Certifications : None

Competencies : Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Manages Conflict

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.