Service Operations Coordinator - Projects

Service Operations Coordinator Projects

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary :

This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Coordinates work of Field Service Technicians to achieve successful completion of department goals.

Key Accountabilities :

• Prioritize, coordinate, schedule, and expedite service work to ensure the installation / commissioning of gensets and ensure customer satisfaction.
• Investigate and resolve customer complaints.
• Establish, build and maintain customer relationships.
• Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
• Audit field service reports for accuracy and completeness.
• Acts as a liaison between customer and other departments.
• Acts as primary factory contact for field service related inquiries.
• Provide activity summaries and project status information to upper management and customers on a regular basis.
• Maintain an expert level of knowledge of account products, business background, and current industry developments.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Basic Requirements :

Preferred Qualifications :

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Location : Mankato, MN

Pay Range : $64,061 - $96,091-Annually

Benefits :

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.