Pre-Production Specialist

Pre-Production Specialist

The Pre-Production Specialist is the key contact between customers and internal teams to ensure orders are accurate, approved and ready for production. The Pre-Production Specialist will also manage the order processing of key EDI, Ecommerce accounts, and special embellishment programs.

Role And Responsibilities

• Serve as liaison between customers and internal departments during the pre-production phase
• Review and verify work orders, artwork files, and production details prior to release
• Coordinate with sales, art, and production teams to ensure all job components are approved and scheduled
• Collaborate with the art department to ensure artwork meets embellishment specifications
• Assist with quality assurance checks to catch issues before production
• Maintain and update databases and internal systems for tracking jobs in the pre-production phase
• Handle pre-production changes or issues professionally and promptly
• Maintain accurate records of all communications, changes, and approvals in the order management system
• Work closely with operations leaders and other teams to coordinate production plans that achieve the company objectives related to customer service, efficient resource / capacity utilization and inventory investment
• Handle the order processing for Ecommerce and EDI accounts
• Assist with invoice and billing accuracy
• Communicate with CS team and / or customers regarding order status
• Assist with the development, testing and implementation of improvements to ERP system and other software platforms

Qualifications

Skills

Physical Requirements

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