Senior Patient Support Field Operations Manager

Patient Support Field Reimbursement Manager

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

This position will manage all materials, assets and training for the Patient Support Field Reimbursement teams across all NNI therapeutic areas. Responsible for supporting field teams with onboarding and training, leading to best-in-class field reimbursement teams and supporting initiatives across rare disease hub programs. This role will manage Field Reimbursement digital and print assets through complete lifecycle including development, sourcing field testing, distribution and storage / inventory management. This includes assets and materials developed and housed on Novocare.com and other NNI websites. Develop materials according to requirements set by program leaders and internal partners / brand teams for all therapeutic areas supported for partners with respective home office functions, including Employee Experience, Marketing, MAPA, Medical, Enterprise Solutions, Promotional Review Board, printing / distribution partners, field systems and IT. Generates budget estimates and update forecasts as required.

The Position

Reports to the Director, Patient Solutions and Field Reimbursement. Interacts intensively with members of the Patient Support Solutions operations team, Commercial Operations Team, Information Technology, Medical Operations, Sales Organization, Sales Training, and Market Access Operations. Other relationships include interactions with external vendors, consultants, and CRM and other system owners.

Essential Functions

Develops and manages responsible project plans and timelines. Ensures full alignment across internal and external stakeholders and partners

Acts as the patient support field team and project manager, supporting annual planning and anticipating asset, program and launch needs

Leads Field Systems and Field Operations in house reporting, and acts as point of contact across the organization

Work with Veeva team as partner for system enhancements and updates on behalf of FRM program

Work with Patient Support Solutions and brand teams to develop HCP-facing materials in partnership with field teams and NovoCare.com teams and manage inventory and distribution

Identifies changes required in downstream systems and communicate and assist in train teams accordingly

Work with hub program management to identify gaps and develop materials accordingly

Create presentations and other materials to describe and report program operations internally and externally

Drives program training approach, content and cadence in partnership with key internal stakeholders

Works with all departments and levels of business as needed

Physical Requirements

10% overnight travel required.

Qualifications

A bachelor's degree or equivalent relevant experience is required

A minimum of 7 years of progressive relevant experience is required

Experience with patient support hubs, specialty pharmacies and / or healthcare institutions preferred

Experience with Veeva CRM preferred

Strong experience in data reporting and analytics

Ability to communicate (verbally and in writing) complex business analysis and issues clearly and concisely

Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

Experience with Training and Communication preferred

Proven ability to manage multiple projects in a matrixed environment

Is proactive, successful in prioritization and able to efficiently get things done

Ability to translate business requirements to technical requirements

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.

The base compensation range for this position is $116,810 to $216,100. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.

Novo Nordisk offers long-term incentive compensation and / or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto / home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.