Mgr Quality & Process Improvement

Sets strategies for transforming business processes and operational tools to achieve global excellence.

Essential Functions

Planning, organizing, directing, and controlling the performance of worldwide strategic business projects for senior and executive management.

Select, train, develop, and motivate a staff of exempt employees and assist in managing the departments operations budget

Identifying, analyzing, and developing solutions to significant business issues impacting the company

Program management of key cross-divisional projects to ensure deliverables are achieved as designed

Ensure the quality of information and presentations to external customers on issues pertaining to quality technology systems

Evaluating the effectiveness of the company’s quality system and any new business or process improvement initiatives and presenting recommendations to senior management

Lead high-level cross-functional projects to resolve significant business issues and implement worldwide quality business or process improvement systems

Direct efforts to report and analyze business trends affecting service and the overall quality systems of the company

Perform other duties as assigned

Additional Job Description

Minimum Education

Bachelor’s degree in business, engineering, computer science, or a related quantitative discipline.

Minimum Experience

Five (5) years of relevant experience and one (1) year of management experience within the last five years.

Knowledge, Skills, Abilities

Management, human relations, project management, analytical, and communication skills. Proficiency in various computer applications is essential.

Job Conditions

Some travel required.

Domicile Information : The desired location for this position is Memphis, TN or Pittsburgh, PA; however, this position may be located anywhere within the United States based on business need.

Job Level : FEC_E28

Hiring Manager : Patti Buck-Torrey

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :  Application Criteria : Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 12 : 00 PM (ET) on Thursday, October 23rd.

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

Applicants have rights under Federal Employment Laws :

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :