Patient Service Representative Emory Urgent Care PRN Evenings
East Tennessee Childrens HospitalKnoxville, TN, US24 days ago
Job type
- Full-time
Job descriptionAnswers incoming telephone calls in a courteous and helpful manner : Answers inquiries and requests completely or refers calls to the appropriate contact. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information. Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Prepares new patient records and charts. Assists patient / families with required paperwork or verification documents for a complete patient file and complete billing record. Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time. Schedules follow-up appointments and provides any necessary forms for parents. Interviews / identifies legal guardian to obtain necessary information to ensure account is complete. Helps identify problems to help ensure claims go out clean on the first submission. Reviews procedure code and diagnosis code. Works with RBO to appeal denials as needed, and provide records / information to assist to dispute denials. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Patient / Family Complaints are handled in a confidential, timely and professional manner. Calls are answered timely and families are given a response within 24 hours as observed by management. Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Completes all ETCH and practice required training and CBL requirements : Attends all educational programs as needed. Practices safe lifting and body mechanic procedures. Maintains a safe and clean work area. Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance. Willingly accepts any other assignment that may be requested. Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time. Collects deductibles, self-pays, receipts. Completes end-of-day financials : Balances credit card machines. Provides financial information to ETCH Financial Services team. Identifies missing charged, NDC indicators and assigns appropriate modifiers. Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard / computer use and / or repetitive motions may be required.
Job Title
To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. Responsible for precepting new employees, assisting with claim reviews and daily financial reporting.
Reports To
Practice Manager or Administrative Lead
Job Requirements
Supervisory Responsibilities : NO
Minimum Education : High School Diploma / GED preferred
License / Certification Required : None
Minimum Work Experience : 1-2 years in Medical Office setting preferred
Required Knowledge, Skills, and Abilities
- Ability to multi-task while presenting a positive and comforting presence with patients and families.
- Efficient typing, filing and troubleshooting skills.
Duties and Responsibilities
Physical Requirements
Come work where you can make a difference everyday.
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Patient Service Representative • Knoxville, TN, US
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